Today, Information and Communication Technology (ICT) has greatly impacted every field of human
endeavours. Similarly, library and information centres are also impacted and forced to change their
collection and services as per the changing needs of the users. Now, users want quick information
and library services, which satisfies and fulfil their academic and research demands on their desired
level. Offering quality services to its member users is the utmost mandate of every library.
Therefore, it is the need of the day for every library that they must know on a frequent basis
whether their users are satisfied with their services or not. To know the users’ opinion about the
service quality of the library, concerned authorities must conduct quality surveys on a regular basis
so that the library can achieve its mandate in an efficient manner. To measure the quality of library
services, an instrument called LibQUAL+ has been used in this study, which was generated jointly by
Association of Research Libraries (ARL) and Texas A&M University Library in the year 2000.
The author has studied state agricultural and medical universities of Punjab and Haryana
state of India to explore the service quality expectations of library users. This book is based on
practical study and divided into seven chapters, which can help the library professionals, students,

researchers and other LIS stakeholders to understand the various service quality expectations of
library users of agricultural and medical universities.

Dr. Bhanu Partap is presently working as Assistant Librarian in Nehru Library, CCS Haryana
Agricultural University, Hisar (HR), India since July 2013. Before joining the current position, he has
served many institutions situated in Punjab, Haryana, Uttarakhand and Chandigarh between
September 2005 to July 2013. He has received MLISc. and M.A. (Mass Comm.) from Kurukshetra
University, Kurukshetra and received M.Phil. (LIS) from Alagappa University, Karaikudi
(Tamilnadu), India. He has passed the exam of UGC-NET in June 2010 and also received the degree
of Ph.D. in Library & Information Science from Kurukshetra University, Kurukshetra. Apart from
this, he has also received PGDCA, PGDJMC, and CC Yoga from Kurukshetra University,
Kurukshetra. He has about 18 years of professional experience in the field of librarianship. He has
published more than 100 articles in the National and International journals, conference proceedings
and edited books, and has also authored/edited twelve books. Apart from this, he has coordinated
many national workshops and training programs for students, faculty and library professionals. He is a
life member of Haryana Library Association (HLA), Indian Library Association (ILA) and
Association of Agricultural Librarians and Documentalists of India (AALDI). Dr. Bhanu Partap has
also awarded by Indian Library Association with P.V. Verghese Award- 2022 for the best paper
entitled “Awareness and Use of CeRA Consortium among the Students of Uttar Banga Krishi
Viswavidyalaya, Pundibari, Cooch Behar (W.B.), India: A Case Study” published in the Journal of
Indian Library Association, Vol. 58(4), October-December, 2022.